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Technical

Is there any special software, hardware, or plug-ins needed to view or access Infobase eBooks?

The Infobase eBooks platform is compatible with all current Web browsers. Adobe PDF Reader must be installed to view Infobase eBook content. For the best performance, the following system requirements are recommended:

  • Microsoft Internet Explorer 7.0 or Firefox 2.0
  • Microsoft Windows XP or Mac OSX
  • Broadband Internet connection
  • Monitor resolution of 1024 x 768
  • Adobe Reader 9
  • Firefox PDF Plugin for Mac OS X

How many simultaneous users can view and use an Infobase eBook platform at the same time?

There are no restrictions to the number of users accessing the Infobase eBooks platform concurrently, and there are no restrictions to the number of simultaneous users accessing the same title.

What types of authentication are available for the Infobase eBooks platform?

A user name and password, IP address, referring URL, or library barcode can be used to provide automatic authentication into the Infobase eBook(s) your institution has purchased.

In what format are Infobase eBooks displayed?

Infobase eBooks are displayed in PDF format.

How can we access our Infobase eBooks collection?

Your Infobase eBooks collection can be accessed through the Infobase eBooks log-in screen: ebooks.infobasepublishing.com. Once logged in, you will have access to all the Infobase eBooks your institution has purchased. You can also use any of our supported authentication options to link directly to your Infobase eBooks collection or to a specific eBook.

Do cookies need to be enabled on my browser?

Yes, you will need to enable cookies for access to the Infobase eBooks platform. Enabling cookies will allow users to maximize their eBook session.

Where do we go for technical support?

Please email all technical support questions to support@infobasepublishing.com.

Are usage statistics provided for the Infobase eBooks platform?

Yes, usage tracking and reports for librarians are available for eBooks on the Infobase eBooks platform. Please contact Technical Support at 1-800-322-8755 ext. 4230 or email support@infobasepublishing.com.

How can we update our contact information/passwords?

Please contact Technical Support at 1-800-322-8755 ext. 4230 or email support@infobasepublishing.com.