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Frequently Asked Questions

What is your mailing address?

Please send all correspondence to:
Infobase Learning
132 West 31st Street, 17th Floor
New York, NY 10001

What is your remittance address?

Please send all remittance to:
Facts On File dba Infobase Learning
PO Box 26223
New York, NY 10087-6223

What is the average turn-around time for delivery?

For orders shipping within the continental United States, once your order is received, please allow 7-10 business days for delivery. For orders requiring attached Book Processing, please allow 2-4 weeks for delivery. Orders shipping outside the continental United States ship via Book Post; please allow 35-40 days for delivery.

What is your return policy?

Schools and Libraries
Satisfaction Guaranteed—Always. We are committed to quality—both in our products and service. Every purchase you make from Infobase Publishing comes with our 60-day guarantee of satisfaction. If for any reason you are not completely satisfied with your purchase, you may return it for credit within 60 days from the invoice date. Returns must be forwarded to our warehouse within 60 days with a copy of your invoice and account number. Credit will be applied to your account or a refund will be issued only after we receive confirmation that the books were received in saleable condition. Please include a copy of the invoice or packing slip and use a traceable shipping method. Books must be in saleable condition. Processed books cannot be returned. Shipper must pay shipping charges back to Infobase Publishing.

All book and On File™ returns should be sent to:
Infobase Learning Returns Department
c/o Maple Logistics Solutions Distribution Center
704 Legionaire Drive
Fredericksburg, PA 17026

Trade Accounts

Trade customers, please contact our Trade Sales Department at 1-800-322-8755, ext. 4334, for return policy information.

Can I reproduce the pictures in the books?

Permission to reproduce a picture from one of our publications may be obtained by emailing Laurie Likoff.

How can I get in touch with an author?

To contact an author, we ask that you send your email request to Laurie Likoff.

What are the minimum system requirements for the CD-ROMs?

For CD-ROM system requirements, please contact Support@InfobaseLearning.com.

What is Facts On File's Tax ID number?

13-3720604

What is Facts On File's Government Services Administration contract number?

#GS-02F-0867G